Refund policy

Refund policy

You can request a full refund within 14 calendar days of purchase, including after downloading the file. Email us with your order number and the email used at checkout. Tell us if the file did not arrive, is defective or does not match the product description so we can identify the right order and help promptly.

How refunds are handled

Approved refunds go to the original payment method. Your provider determines when the credit appears. There is no physical item to return. After a refund, do not keep using or distributing the file. This policy does not limit mandatory consumer rights or remedies for missing, faulty or inaccurately described digital content.

Horizon Lumen is operated by BARON VON KESSLER. Business address: 1130 Scenic Loop Way, Apt 7207, Knoxville, TN 37932, United States. Email: contact@horizonlumen.site. Support phone: +16465780364.